Technical Specialist (Operational Service Desk) in Warwick, Warwickshire, United Kingdom

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We are a collection of over 372,000 minds building the future, one day at a time. Together, we create technologies that take society further.

Were looking for people with the skills and vision to build a better tomorrow. Join our Gas and Power Division as a Technical Specialist (Operational Service Desk) and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Its incredibly important that our people enjoy working here and therefore we take great pride in having a friendly, helpful and engaging culture. We also appreciate that development and training is important to many and thats why we have a supportive environment which invests in our employees development.

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Siemens Aero-derivative Gas Turbines (AGT) has an exciting opportunity for a Technical Specialist to assist with the support of \'LM1600 / LM2500 Gas Turbine\' products.  The role is based at our Services Headquarters in Warwick.

Reporting to the Head of Service Delivery, the successful candidate will work within a diverse team of Engineering and Operations Management based in our Product Competency Centre.  As the Operational Service Desk Technical Specialist you will you will manage reactive operational requests from the regional teams via the Salesforce / Service Cloud process to generate and evaluate solutions utilising specialist knowledge on operations, maintenance and fault finding on engines and packaged equipment. In addition this role provides a focal point for urgent operational issues beyond the Regional Offices, ensuring efficient and effective integration and resolution of issues.

Experience in in LM1600 /LM2500 gas turbine operation and packaging is highly desirable however we are looking to provide internal and external training to enhance the knowledge of the successful candidate.  This training will require periods of travel.

Your hours of work will be a combination of office hours and the cover of up to 10 day shifts in the OSD to allow for the on-going training of the full time OSD team on the 30 day pattern rota.  During the periods of shift cover the shift rota premium will be paid for the days worked.

This is your role. What part will you play?

 

  • Support our regional offices and customers by the resolution of urgent operational issues to avoid disruption to our customers that impact availability & reliability.

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