Cloud Services Manager in Canada

LOCATION: Calgary, Alberta (CA-AB)
JOB NUMBER: 29151

Why you should join us:

Suncor is on a transformative technical journey and we are looking for someone to help us build our cloud computing and hosting strategy. Working with the Director, Infrastructure & Cloud Services within the IT Operations team, you will be accountable for all Cloud and hosting services. As a pivotal leader in the organization, you will mentor and provide direction for an operational cross functional team to operationalize Suncors cloud first strategy in a manner that meets or exceeds our business requirements. The most exciting part about this position is that you will be playing a key role in accelerating Suncors transition to cloud services.

You will use your expertise to:

  • Establish cloud operating frameworks, define and negotiate against consistent contractual cloud standards, define and report on operational performance, and cloud operations return on investment and value
  • Manage, track, report and optimize all cloud services costs; budget development and cost center financial stewardship
  • Monitor and support the growth and evolution of cloud operations through effective engagement with IT Projects, IT Operations, and key business partners; you will lead in the cultural change needed to successfully implement cloud standards and services
  • Provide leadership to a team of cloud & hosting service technical specialists and analysts to ensure all cloud provisioning and operations meets business requirements and contractual commitments in support of global operations for all of Suncors personnel and contractors
  • Lead the performance of onshore and offshore outsource teams to deliver on operational support outcomes based on agreed quality measures, reliability metrics, service levels, user satisfaction, and continuous improvement goals
  • Develop Cloud Services policy and process, and efficiency monitoring
  • Build and maintain positive relationships with key internal and external partners

Wed like to review your application if you have

Must-haves (minimum requirements):

  • A post-secondary education in Computer Science or a similar technical field
  • Ten years of experience in IT Operations or IT Project Execution
  • Five years of direct leadership experience; horizontal leadership and influence skills and experience participating in and leading high performing teams to a common outcome and performance level
  • Senior level expertise in leading a cloud operations team with strong experience in successfully transitioning large enterprises through cloud strategies
  • Strong communication, financial and business discernment, paired with conflict identification and resolution skills
  • Strong technical knowledge of IT Infrastructure Operations including server and workload operations, storage and data protection systems, networks, Infrastructure as a Services, Platform as a Service, and Software as a Service
  • Broad technical knowledge of IT operations and user technologies including desktop computing, mobile computing, telephony, messaging systems, incident management systems, call centre operations
  • Strong vendor management skills, with specific experience and emphasis on Cloud Service Providers, to successfully negotiate and manage an outcome based outsource agreement or statement of work including service levels, stewardship reporting and critical issue management
  • Alignment with our values of: safety above all else, respect, raise the bar, commitments matter and do the right thing

Preference for:

  • ITIL Foundation certification
  • Oil & Gas industry experience

Where youll be working, your work schedule, and other meaningful information:

  • You will work out of our Calgary head office, located in the Suncor Energy Centre at 150 6th Ave S.W.
  • Occasional travel may be required to Suncors domestic and international operating sites on an infrequent basis, based on business requirements
  • This role has an on-call 24/7 component to support critical infrastructure and ensure service level commitments are achieved

Why Suncor?

We are Canada's leading integrated energy company with a business portfolio that includes oil sands development and upgrading, offshore oil and gas production, petroleum refining, and product marketing under the Petro-Canada brand. Our global presence offers rewarding opportunities for you to learn, contribute, and grow in a variety of career-building positions. We live by the value of safety above all else do it safely, or dont do it. Our strong track record of growth and a focus on sustainability mean tremendous potential for the future. Learn about our mission, vision and values.

In addition to rewarding job opportunities, we offer an attractive employee package, including:

  • Competitive base salary, compensation programs, and an annual incentive program
  • Flexible benefits package
  • Rewarding pension and savings plans

Stay connected to us:

  • Follow us on LinkedIn, Facebook and Twitter for the latest job postings and news
  • Join our Talent Community and sign up to receive customized job alerts
  • Read our Suncor Connections newsletter to see what were doing in the communities we live and work in

We are an equal opportunity employer and encourage applications from all qualified individuals. We are committed to providing a diverse and inclusive work environment where every employee feels valued and respected. We will consider accessibility accommodations to applicants upon request. Check out our social goal to learn how we are working to build greater mutual trust and respect with the Indigenous Peoples in Canada.

Please note that our job postings are typically open for two weeks, so don't delay, apply now.

JOB CATEGORY: Business Professionals

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