IT Deskside Support in Billingham, County Durham, United Kingdom

The Role:
Site Based Deskside Support Engineer
Exploration and Production (E&P) Terminal
Middlesbrough, Teesside

Report to:
Customer Snr IT Analyst / Field Service Manager

Job Purpose:
Support the current data networks, security, application and server infrastructure across multiple sites. Contribute to maintaining the availability and accessibility of the organisation’s IT infrastructure to agreed service level agreements with the business. In addition, involved in investigating and resolving incidents, service requests and problems and providing information about systems and services within the organisation’s IT infrastructure, at all times working to all ITIL best practice methodologies

Main duties:
• Online help desk support
• On site implementation, mobilisation and deskside services
• Software installation
• System configuration
• User Device Builds
• Provide day to day support to Windows users via ServiceNow and direct customer liaison
• Carry out any assigned Project Work as necessary
• Provide back-up for other group members engaged in Project Work.

Skills and Specifications:
• Strong demonstrable troubleshooting skills
• Good general IT knowledge
• Windows Desktop OS – Windows 10
• Office 365
• Client Workstation Basic Networking
• Windows Security Administration
• Desktop / Printer troubleshooting skills
• Proven ability to adapt to new technologies

Soft Skills:
• Experience and passion in providing IT Support
• A positive and professional attitude to helping customers
• Self-motivation and ability to work with minimal supervision in prioritising issues

Key Internal and External Relationships:
• Customer End Users
• Onsite IT contacts
• Health and Safety Officer
• Field service Manager

Special Conditions:
• Given the nature of the environment, a high awareness and application of the customer’s stringent Health and Safety regulations is required
• Rotation: alternate weeks (0730-1600) and (0800-1630)
• Background checks required
• Driving Licence required - customer supplied vehicle used to travel between (2) sites
• It may be necessary to carry out some work out of hours or on a late work through

Knowledge and Experience
• Experience with helpdesk ticketing systems
• ITIL or equivalent, alternatively experience in a structured environment
Job Type: Full-time

The Company:
Our client a UK based refining and marketing company, have interests in a number of facilities in the United Kingdom, employing around 1000 people throughout the UK and over 33000 worldwide. They have had their presence on Teesside for over 30 years, processing and storing crude oil ready for shipment along with being an established supplier of bulk fuels, including LPG, to the commercial, aviation and marine industries.

About Fircroft:
Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.

Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application.

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